Do you really, really, know how your customers feel about you? You may already use mystery shoppers to get their opinions, but do you actually talk to your customers, in the way a real-time, in-store survey would?
In case you haven’t heard, we’ve moved! Yep, We Love Surveys are now based entirely from our Loughborough office in the lovely surroundings of the Advanced Technology Innovation Centre (ATIC).
This weeks book is from David Hieatt. DO / Purpose is a neat book for all business owners to remind themselves why they exist and how to be great!
The huge missing piece of any engagement program is the leadership team; from the CEO through to your first line managers. If engagement is low then how can you possibly improve engagement on the front line?
There is a known link between staff engagement and customer experience - are you making the most of this powerful insight or just hoping that it happens?