patient & care feedback
Your feedback project is more than just a survey to us.
Specialists in developing patient and care feedback programmes, we will work side by side with you to understand your feedback needs and tailor an approach that works not only for you and your team but for your patients and recipients of care too!
We provide you with tools, experience and support making sure that any feedback you collect allows you to take action positively.
From our innovative tablet application to facilitate feedback in hospitals to our web based programmes giving all respondents choice on how they give feedback, we will work with you to build a programme that works for all.
NHS Friends & family Test
Since 2014 NHS England have been implementing the Friends and Family Test in services throughout the UK. Now well established as an important channel of feedback in primary and secondary care, FFT has made feedback on care a normal activity after any experience.
We are helping many organisations to collect FFT feedback. From local GP's and Dentists to NHS Trusts and Private Clinics, we have worked with them all to make sure that they are exceeding expectations - and when they aren't, that they are pro-active and take action.
The Friends and Family Test is a pulse check for your organisation and we can have you up and running in no time.
patient surveys
Along with FFT, we also help healthcare organisations to collect more detailed patient feedback on different services.
Patient experience is very subjective, one persons great experience is another persons OK experience. We can help you collect detailed feedback from patients to help you understand the small things that make a big difference for patients as well as the big things that need instant attention.
We have worked in Hospitals, Clinics, Urgent Care, Out of Hours, 111 and Clinical Homecare so we almost certainly have a solution that will work for you and if we don't - we will build it for you!
residential and Homecare surveys
Often a forgotten audience from a feedback perspective, residents who are in a residential or nursing care setting should have the same opportunity as any other service user to give their feedback. We make this possible using our range of flexible feedback solutions.
Age and Capacity should not prevent someone from having a say if they wish and we are proud to develop inclusive surveys for service users to have their say.
Get in touch to discuss how we can support you in getting regular, valuable feedback from your service users.
We have been working in Patient Experience since 2006 and with that comes a depth of knowledge, even though the healthcare landscape has changed significantly.
We support many healthcare providers (NHS, Private, GPs, Dentists, Pharmacy, Healthcare Distribution & Telehealth) across the UK in their goal to exceed their patients expectations on every occasion. We work with open minded and forward thinking organisations who recognise that they aren't always perfect and want to make sure that they know when things are great as well as when they are not.
Our surveys are available using a variety of methods:
Your Voice web platform for personalised survey access
Apple / Android application
Buzz Box feedback device for quick insight
Open Web Surveys
QR Code access surveys
SMS surveys
This offers you full flexibility and control in how you would like colleagues to take part in the survey. To find out more about our survey methods, click here.
