customer feedback
Your feedback project is more than just a survey to us.
Specialists in developing effective feedback programmes, we will work side by side with you to understand your feedback needs and tailor an approach that works not only for you and your team but for your customers too!
We provide you with tools, experience and support making sure that any feedback you collect allows you to take action positively.
From our innovative Buzz Box device in high volume retail to our bespoke tablet application to facilitate feedback in any face to face customer setting, we will work with you to build a programme that works for all.
point of experience customer feedback
What if every customer was a Mystery Shopper?
What if you gave every visitor the opportunity to tell you what they liked and disliked about shopping, dining or doing business with you? Not only would it give you information that allowed you to take action and improve your organisation, but it would actively demonstrate that you care about your customers and their opinions.
We make point of experience feedback quick and simple with our range of feedback tools and instant reporting capabilities.
post experience customer feedback
While we are passionate about the importance of immediate engagement with customers about their experience, we know that it isn't appropriate for every business.
We can help you engage with your customers after they have left your business and collect a wide variety of customer experience insight, from simple surveys to to more detailed customer research. We use technology like SMS, Email, QR codes and social media to encourage feedback from your customers after an experience
The information collected will offer you a valuable insight into your business, quite often you find out something surprising that makes a big difference to customers.
tenant satisfaction measures
Understanding the experience of social housing tenants is vital to help housing providers ensure the housing and associated services they provide are being delivered as expected.
On April 1st 2023, The Regulator of Social Housing launched a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. This system will include a set of Tenant Satisfaction Measures (TSM) that social housing landlords must report on. For more information on TSM regulations click here
We have a ready to use package for your TSM requirements, click here for more information.
We have been working in Customer Experience since 2006 and have run some extremely high profile feedback projects for organisations in that time.
We support our partners to get feedback from a diverse range of respondents including students, tenants, suppliers, retail and hospitality customers to name a few. Whatever your audience looks like we will have a solution to fit your needs.
Our surveys are available using a variety of methods:
Your Voice web platform for personalised survey access
Apple / Android application
Buzz Box feedback device for quick insight
Open Web Surveys
QR Code access surveys
SMS surveys
This offers you full flexibility and control in how you would like colleagues to take part in the survey. To find out more about our survey methods, click here.
