Complete or Delete? Overcoming survey fatigue

Complete or Delete? Overcoming survey fatigue

Survey fatigue is a popular phrase now and isn’t without merit as I believe that this is a genuine feeling, I even suffer from it myself and I am in the industry. 

So, how can you combat survey fatigue and get the responses you want, when you want them from customers who are happy to give you a helping hand?

Who came first...the employee or the customer?

Who came first...the employee or the customer?

In your business whats more important; Customer Experience or Employee Engagement?  We think it should be both equally as they will both have a direct impact on the ultimate success of your business.

Employee Feedback – Choice or Chore?

Employee Feedback – Choice or Chore?

Is there a better way to know how your staff are feeling other than an annual survey?  We think so, and many businesses agree with us.  We take a look at the benefits of more regular feedback as a compliment or even a replacement for the old way.......

Employee feedback......break the annual cycle

Employee feedback......break the annual cycle

....how can you break the annual survey cycle? Simply get a more regular view. As a business you can give your colleagues access to easy ways of giving their feedback and ideas. In most businesses a regular ‘temperature check’ would keep colleague experience high on the management agenda